Predictive Factors Influencing Patient Satisfaction in Radiological Service Environments

Abstract

The satisfaction level of patients towards the treatments provided helps them in recovering quickly. The satisfaction level will also help the providers in determining the quality of services they offer. This study aims to understand the factors influencing the satisfaction level of patients who underwent radiology services from health service providers. The radiology service includes activities the patients encountered between the time they admitted and the time they leave from the center. A structured questionnaire is framed by considering Physical Environment, Privacy measures, Communication with des worker, Communication with service provider, Quality of radiology service, Empathy, and Accessibility as highly influential factors. The respondents were identified through multi stage random sampling method. A total of 260 samples were collected from the patients who underwent radiology treatment. Structural Equation Modeling was used to know the formation of patients’ satisfaction towards radiological services. It is certain from the analysis that the communication related activities like the interaction between the patient and service provider and the information transparency are the factors have great impact in the patients’ satisfaction.